Ana Bratkovic
Student feedback isn't a problem, it's the solution

Student feedback is a rich resource of information that quality ELT organisations rely on to meet their quality goals. This workshop explores the quality practices of ELT centres and provides participants with real-world examples of how centres have made innovations in their classroom teaching and learning practices, student support and experience and marketing collateral by listening to their greatest critics (and fans!), their students.

Ana has worked in the education industry since 1994 and has enjoyed a range of diverse and interesting roles in ELICOS, High School and adult migrant teaching, quality assurance & monitoring services, and Event Management. Since joining NEAS in 2002, Ana has applied her experience and passion for quality education to the many roles she has enjoyed which have included Quality Assurance Assessor, Conference Convenor, ATB Manager and now General Manager. Prior to teaching, Ana worked for the Australian Bureau of Statistics in Canberra as a Graduate Economist.